Technical Support

Visit the Training Post help centre for guides, integration information, and release notes.

Documentation for training providers can be found here:

And organisations can access their API documentation here:

Log into our support portal to raise a support ticket. We will get back to you as soon as possible.

https://support.trainingpost.com

0114 319 0777 Phone (UK)

Telephone support is available weekdays from 9 am - 5 pm GMT

Custom domains are supported on the "Plus" plan and above. The domain can’t be used for anything else as we need to be free to create sub-domains on demand for new client portals. We can register a domain for you (for the least hassle), or you can buy your own which will require you to work with our technical team to configure some DNS settings.
This is not really something covered in Training Post. If an organisation has access to a course, and the organisation has a manager in their portal then they are in control of course assignment numbers.
The options would be:
a) keep control as a provider and only give the client reporting level users.
b) bill retrospectively if they use the course.
Yes - you can import a CSV of users. This also supports any custom fields you have created.
No, there are no limits to the number of assignments in a portal.
You can define custom user fields - and make them user editable.
It's not mandatory to fill the fields at this time, but we have encouraged people to fill it by not having a cancel or close button, only a “save” button.
Every time the user logs in they are asked to fill in the form until all the fields are complete.